Budget fashion group H&M has slashed prices to shift unsold summer wear, in the latest sign the Swedish company is struggling to keep pace with rivals as young buyers move online.
Seemingly unstoppable for decades, H&M has been hit by tougher competition in the past couple of years from cut-price brick-and-mortar rivals. It is also trying to improve its e-commerce offering to counter new online-only players.
H&M entered its third quarter with higher-than-usual inventories that needed to be sold before autumn collections arrived. On top of that, overall demand has been sluggish in some of its key markets, such as Germany.
“The rapid shift from online to offline in the young value fashion market has been one factor behind disappointing sales trends in the past couple of years,” said Societe Generale analyst Anne Critchlow, who has a “sell” rating on H&M’s shares.
“In most countries, online is not yet integrated with the stores and free delivery and free returns are not available.”
Sales at H&M, the world’s second-largest clothing retailer after Zara owner Inditex, reached 51.2 billion crowns ($6.4 billion) in its June-to-August financial quarter against a forecast 51.6 billion in a Reuters poll.
Local-currency growth was 4 percent, just below forecast.
H&M said the aggressive summer markdowns had led to an improved inventory position ahead of the fourth quarter and that autumn sales were off to a good start.
The company has launched several independent and mostly higher-end brands in recent years to broaden its customer base in the face of growing competition in its budget segment, but the core H&M chain still accounts for the bulk of its sales.
H&M is also intensifying efforts to catch up with services offered by pure-online players such as Asos and Zalando as shopper behaviour and expectations transform even faster than H&M had expected.
It is now testing “click-and-collect” – picking up items bought online in stores – in Britain, and rolling out faster delivery options and online returns in stores in some markets.